[quote author=“tifosiv122”]
Was your 507 ever fixed? Did they say what was wrong with it?
Erik
Here’s the status so far…
07/19 - The NW-E507 dies on me unexpectedly. I am told by service to send it in and I will be sent a replacement unit (not a new one though).
07/20 - Fedex’d to Sony Service in Texas
07/25 - Signed for by a M. LOPEZ at Sony Service
08/03 - Officially entered into the Sony Service System as “Received”
08/04 - I call to ask about how soon the replacement will ship. I am told that it takes 14 business days. That doesn’t sound like a replacement. It sounds like they’re going to fix it.
08/18 - I call again to ask about what’s going on. No known work done on the unit according to service records. I ask how long it will take and they tell me that “they don’t know at this time”. I ask, “Next week? Because otherwise you guys are pushing 1 month since you’ve received it and that’s unacceptable.”
So, I’ve escalated the situation a little higher and now a service person is going to contact me directly in the next 24 hours with a status update. Of course, the clock is ticking and if I don’t get a call I’m escalating it even more. We’ll see what happens…