Try this:
Turn the pc off.
Turn it over. Pres a pin (gently until it clicks) into the small hole to the side if the XP Pro sticker.
Turn the PC on and wait!
This is a reset, the device shoudl now see the camera.
If this fails try the following, best of luck
Solution:
The Smart Capture Window appears blue and no input message is displayed on the left hand top corner of the window.
The Smart Capture Window appears white or green.
IMPORTANT WARNING:
If you do not perform the reset correctly (by applying too much pressure or pushing too hard) you can damage your mainboard. This damage will be considered out of warranty. If you have doubts about performing this action, please do not hesitate to contact VAIO-Link for further assistance or for a pickup.
The Smart Capture Window appears blue and no input message is displayed on the left hand top corner of the window.
The camera is not detected in the Device Manager and the Smart capture Window appears blue with no input from the camera and the message No input is displayed on the top left hand corner. This may occur when you try to use the camera on battery (when the VAIO is still in factory settings) without having installed the latest version of Power panel from the RDVD (recovery disk).
Reset your VAIO.
NOTE: To reset your VAIO, shut down your VAIO completely. Turn it upside down. Use a paper clip to reset your VAIO. Gently push the paperclip into the small hole located next to the Windows XP Professional Product key Sticker. Please make sure that you push it gently. Push it until you hear a small click . Do not push it too hard or you may damage your mainboard.
After the reset DO NOT USE the camera.
Once the VAIO has restarted completely, insert the RDVD (recovery disk).
RDVD will autostart. If it does not, double-click the RDVD or optical drive icon in My Computer.
Click Continue.
Click GO next to Install individual applications.
Select Libraries and Utils
Click Install.
Once the required files have been copied to the hard disk, the VAIO will restart. If this happens, remove the RDVD or the VAIO will start the recovery procedure.
Once the VAIO has started completely, it will install the files needed (this may take some time)
Once all files have been installed, insert the RDVD.
RDVD will autostart. If it does not, double-click the RDVD (recovery disk) or optical drive icon in My Computer.
Click Continue.
Click GO next to Install individual applications.
Select Network Smart Capture.
Click Install.
Click OK when you get a pop up mesage saying that the installation is completed.
Click Cancel twice to leave the installation procedure.
IMPORTANT NOTE:
When reinstalling the files for Libraries and Utils, it may look like that the VAIO has stopped responding (hangs) as the indication slider remains at the same percentage for a long time. This is normal, wait till the procedure is completed (do not touch the VAIO until the procedure is completed).
The Smart Capture Window appears white or green.
The camera is detected in the Device Manager but the Smart capture Window appears White or Green. The camera still records audio but no video.
This is a Hardware issue, please contact VAIO-LINK as pickup is required.
