does anyone happen to know sony’s dead/always on pixel policy? i have a live pixel here that’s driving me nuts.

I’m curious about this too since I have recently found that I have one dead pixel. It’s a little pink one that’s on the left side mostly out of eyesight. I almost never see it since it’s so far to the left about a quarter inch from the edge. It’s really only visible when I have a light color background of window.

If it was in the middle of my screen then I would be seriously pissed.

I’ll see if I can get a response from Sony about it. I suspect it’s similar to other manufacturers. 5 or more especially if it’s in the center.

“Sony will replace if on a 15” panel there is 2 lit, 2 unlit or 4 dead. On 17” panels Sony will replace if there are 3 lit, 3 unlit or 7 dead. “

I’ve never had a bad Sony laptop display, but a Sony external LCD had 3 dead pixels and they replaced it without incident. The replacement came with one stuck pixel, but massaging it firmly with a cleaning cloth brought it back to life.

so massaging a live pixel firmly might bring it back?

The Sony rep I talked to the second time suggested it, and it worked like a charm. This also worked on a green pixel on my PowerBook. Just get a soft cleaning cloth and massage firmly in a tight circular pattern, this will “unstick” the pixel about half of the time. Good luck! 

it WORKED!

sweet. i can sleep easier now. i just hope it never comes back.

[quote author=“fairy”]it WORKED!

sweet. i can sleep easier now. i just hope it never comes back.

Glad it worked for you, definitely better than sending the machine in! None of the pixels I’ve “unstuck” have ever come back, so once it’s back it usually stays good.

It’s actually not my technique, Sony recommended it over the phone. In any case, sometimes a transistor gets stuck in the on of off position, and needs to be snapped back into place, at least that’s what the tech rep told me. It seems weird, but after seeing it work several times, I’m a believer! 

Both times I massaged a dead pixel back to life I didn’t use a ton of pressure. About as much as pressing down on your wrist to take a pulse, and a little bit more pressure than that. You won’t damage the screen if the pressure isn’t great and you don’t rub too vigorously. Unsticking pixels only works about half of the time anyway, so take that into consideration as well.

i had to rub pretty hard to get mine out. it was pretty stubborn. i just made sure to have a heavy duty cloth underneath to prevent scratches and distribute the pressure i put on the screen. make sure you support the back of the screen and that’ll give you a little more control over what you’re doing.

in my case, i massaged it with the screen both on and off. at first, i did it with the screen on, but i got freaked out seeing the lcd getting all distorted and I was worried i was going to damage the screen. so i turned my computer off for piece of mind. it took a few times to get it to finally go away. but after massaging it for a while, i turned my computer back on and voila! the pixel was back to normal. in my case, the dead pixel was definitely a dead pixel, more specifically subpixel and not a piece of dust. it was definitely an always-on green one. during the windows start up screen the green dot was very obvious and could not have been mistaken for a piece of dust, although i’m sure it might be dust for others.

hope this helps.=\