Hey Guys,

I am having some problems with SonyStyle.com and you as frequent users/buyers may help me with.

I ordered a custom S580 last saturday. The order the was “IN PROCESS” and the status was “OUT OF STOCK”. Yesterday the order was still like that. Then I “returned” the item that wasn’t even processed by SonyStyle.
What I am wondering is if they have charged my Credit Card for this.

I mean, the order was in process and the item was out of stock, will they charge the card before the item is availabre or even before the order is processed?

When I finished “returning” the item I has a message “Allow Sony 8 weeks to return the money”. I was shocked.

I think that is because the cancellation of an unporcessed order and the returning of an item that you bought, received an then returned (mailed back) is the same.

Any clue anyone?

Thanx

I am in Brazil, can’t dial 1 800 numbers. Any other number to call?

Thanx

I would try thier contact us page:

Or call your CC and make sure they know your order was canceled, they might issue you a credit right away.

Erik

Thank you all for the help! But here is Sony answer to my question:

“In regards to your inquiry, Sony does not charge for an item, until it ships. The notebook will be charged upon shipment.”

Nice policy. Way to go Sony.

Ye usually Sony processes payments once the item is shipped. If you used the Return option online, it should only work in case you received the item and did not like it. If you ever (in the future) wanna cancel your order it is best to call and I believe you can use Skype to make 1-800 calls for free.  :wink: