My 2 year warranty on my TR1 is going to expire in 2 weeks. So next week it’ll be going in to get the camera fixed, as well as a broken button. Also, my screen has started to flicker when the desk gets a small hit.

Will I get back everything on the drive or will they reformat it?

I installed a new WLANabg card… should I put the old one back in? Or it is ok if it’s been done by a certified computer technician?

Also, why does the screen get that flicker? Is it something to do with the cable that goes up to the screen?

Honestly, if u can, to be on the safe side, i’d remove all upgrades. And backup your drive, they could easily decide to format and re-install.

Good luck,

Erik

I would completely back up your hard disk (with Ghost or TrueImage) so you can have it working almost immediately once you get it back.

I would definitely take out any upgrades just to be on the safe side. So, you probably want to take out the Wi-Fi card just so they can’t automatically blame you for any problems. You may also run the risk where they take it out and won’t give it back to you.

If you left your aftermarket upgrades in the laptop, wouldn’t it be considered evidence of a breach of the warranty?

@ babahi

My TR5AP is currently at Sony San Diego RRC for servicing and will be back this Friday.

I share some of your concern (especially those underscored by gr00vy0ne) as well since I have installed the internal BT module and bezel. I have about 1 year of warranty left and obviously physical damage is not covered. Fortunately, as far as warranty issue is of concern, the service agent I spoke to confirm that my warranty is still valid even though I’ve initiated my own upgrades. Thus, with the service agent’s assurance I assume Sony will honor the warranty should I ever need to send it in for servicing.

Basically, my TR5AP needs new palm rest and bottom casing - so I had to ensure that the service technician do not discard the palm rest with the BT module and bezel when installing a new casing.

So, what I did in addition to an extensive letter (explaining which component needs servicing) with a note of caution regarding the BT module, I spoke to a friendly service technician earlier this afternoon. He assures me that the BT module will be taken care of. So, all I can say is rest assured - as long as you have clear instruction, your TR will be back in one piece; and do follow up once you’ve approved repair service.

Hopefully, my TR5AP will be back with its BT module intact.  :wink: Good luck with your TR1.