My TR came with a minor screen problem (dark at one corner) that I decided to live with. Now I’m noticing what appears to be a few bad pixels elsewhere on the screen. I’m leaning towards sending my unit into Sony for a new screen. Hopefully they won’t send it back saying it’s within acceptable specifications.

Also I think I’ll mention the hard drive noise affecting the built-in microphone. Most of us with a Hitachi drive have noticed this problem. Wadham said she talked with Sony and was told they have a fix for this.

Anyone have any advise on how to deal with Sony Support? I’ve read posts that rate them as less than favorable.

I am concerned about sending my TR in for service for fear of having to do battle with Sony to fix it, and perhaps that it may come back with new damage. Still, Sony needs to honor their warranty and I don’t want to let them scare off legitimate claims. I’ll be mailing it soon and crossing my fingers. :|

[quote author=“Low Bat”]I am concerned about sending my TR in for service for fear of having to do battle with Sony to fix it, and perhaps that it may come back with new damage. Still, Sony needs to honor their warranty and I don’t want to let them scare off legitimate claims. I’ll be mailing it soon and crossing my fingers. :|

good luck.. worst comes to worst you can always get some house insurance like streaky.. :twisted: