[quote author=“McGreggor”]I have got the bluetooth drivers, and your right, the UGX device is the bluetooth. However on installation of the drivers, it prompts for this file:
q323183_wxp_sp2_x86_enu.exe
which i dont seem to have.
The bluetooth utility is alreay installed ok, anyone got this file?
That’s a file from MS. You can download that here .
[quote author=“McGreggor”]Regardless of whether its the same with other companies or not, GLOBAL organisations like Sony should damn well give me support no matter where I am. They are not living in the real world by saying you must go back to the country of origin to get support. I have paid fair and square, the money is in Sony’s pocket, and they ARE perfectly able to give me what I need, they just choose not to.
Well, that’s not entirely true. Like I said, these are separate companies and as such, Sony Europe doesn’t not sell a A/B/G equipped notebook so it’s very likely they don’t have the driver. At any rate, you should be most pissed with your importer (unless you imported it yourself) for not providing all of the drivers you needed and asking them questions about possible issues when re-localizing the notebook.
It seems funny to me how a laptop that is supposed to be only sold in Japan, to the Japanese market, comes with keyboard with the english alphabet on it.
Well, just because there’s english alphabet on it doesn’t mean it supports english. The Japanese language has incorporated english characters as a means of romanization input for japanese characters. All japanese keyboards are like this. It doesn’t mean they were ever intended for an english speaking audience.
Groovy is right…just like i said, you need to take it up with the importer. Any importer worth they price hike you paid should help you out. If they refuse, let us know so others won’t be in the same situation as you.
It could be me, but I agree with their policy on no outside support, support within the same country is bad as it is, dealing with products from outside countries, sometimes products they’ve never seen before, would take down the entire support system.
Sony Europe has been setup as a seperate entity BY SONY. They could give support if they wanted to. I dont think sony should be so paranoid about people importing products…. a little help from them would go a long way.. but oh no.. SONY chooses not to provide a drivers cd, chooses not to accept emails in english to Japanese support.
I think my point about imported cars shows global organisations cant always have it all their own way.
As for my importer, they have been helpfull… I only have this last issue to resolve.
[quote author=“tifosiv122”]It could be me, but I agree with their policy on no outside support, support within the same country is bad as it is, dealing with products from outside countries, sometimes products they’ve never seen before, would take down the entire support system.
Great point Erik. Yeah, if Sony USA had to support someone from Sony Europe or Sony HK then I’d be pissed because that means I’d have to stay on hold longer to get through to my local support. Sony USA’s support costs would go up and then they’d jack up their prices as a result to cover the added cost.
[Probably bad analogy] It’s like importing a Skyline GT from Japan and then taking it to a Nissan dealership in the USA and asking them to do maintenance on it or to fix some part. You can’t assume they have the parts for it since it isn’t even sold in the USA. Can you blame Nissan the same way?
chooses not to accept emails in english to Japanese support
Um, this makes no sense whatsoever. If a Japanese e-mail is sent to Sony Europe support then are they likely to respond to it?
I’m not trying to defend Sony specifically….but they’re not the only one doing it and it makes sense from a business standpoint. My only major gripe with Sony is that they don’t normally offer a standard means of downloading drivers for their products. They are getting better but it varies from country to country.
[quote author=“gr00vy0ne”][quote author=“tifosiv122”]It could be me, but I agree with their policy on no outside support, support within the same country is bad as it is, dealing with products from outside countries, sometimes products they’ve never seen before, would take down the entire support system.
Great point Erik. Yeah, if Sony USA had to support someone from Sony Europe or Sony HK then I’d be pissed because that means I’d have to stay on hold longer to get through to my local support. Sony USA’s support costs would go up and then they’d jack up their prices as a result to cover the added cost.
[Probably bad analogy] It’s like importing a Skyline GT from Japan and then taking it to a Nissan dealership in the USA and asking them to do maintenance on it or to fix some part. You can’t assume they have the parts for it since it isn’t even sold in the USA. Can you blame Nissan the same way?
Not at all, it’s a prefect analogy…not only would Nissan USA not know how to service it, they couldn’t or wouldn’t have the parts to fix it.
Buying an import is a give and take situation. Your getting the best, most advanced machine (one that might never reach your area) but your paying a premium and loosing your ability to have simple tech support.
This is something all people who will consider an import must realize, McGreggor, I don’t mean this directly toward you, its just on-topic for this post.
I know the one import item that I did buy, the TR TV Tuner, I needed to import. I used Icube, http://www.icube.us/index1.htm , and when it didn’t work with a US TR they refunded my money…you need to have trust in your importer to do the right thing by you and get the support you need.
Well I cant speak for USA mechanics, but here in the UK, people often import cars from japan, including skylines. Nissan garages in the UK cannot refuse to service them. They may on occasion need to order parts from japan, but more often than not, the cars are very similar to those that are sold by nissan UK.
This is part of my point, the laptop I have bought is pretty much the same as the TR1MPs sold over here, and some drivers for the UK tr1 enable components to work on my machine, but sony would never tell you this.
As for foreign helpdesks being overloaded, I wouldnt need to ring them at all if i had been given a drivers cd, or even if sony provide the drivers on their website somewhere in the world, but they choose not to! What annoys me it they go out of there way to stop you from getting what you need. The japanese ftp no doubt has exactly what I need, and many others, but we cant get at it because they deliberatly name all the files as sequentical numbers, which means you cant browse to what you need.
It really would not be a logistical problem for sony to provide support to people in our situation, they are just stopping people importing more up to date hardware before they get chance to sell it in other countries. I’m sure you all realise the hardware in my tr3b will no doubt be in future UK tr models, I wouldnt be surprised if this wireless chipset isnt already used in other sony vaio ranges sold here in the UK.
[quote author=“gr00vy0ne”]Great point Erik. Yeah, if Sony USA had to support someone from Sony Europe or Sony HK then I’d be pissed because that means I’d have to stay on hold longer to get through to my local support. Sony USA’s support costs would go up and then they’d jack up their prices as a result to cover the added cost.
I’m not sure I’d agree with that. Most companies outsouce their tech support and a lot of techs these days handle more than one company. It’s never happened to me personally, but I know people who were actually asked by techs what company’s products they were calling about. They’re supporting more than just one company’s products, so the international versions of one company’s products wouldn’t be that much more of an imposition. It’s yet another excuse these companies use to reduce the amount of time between callers (they get paid by the call).
Yeah, and who do you think out-sourcing tech support benifits? It certainly isnt us mear consumers, but it does enable sony to squeeze out just a bit more profit. This isn’t good customer service, certainly not the type of service you or I should accept after paying 1000’s of pounds/dollars for a product.
chooses not to accept emails in english to Japanese support
Um, this makes no sense whatsoever. If a Japanese e-mail is sent to Sony Europe support then are they likely to respond to it?
No, what I meant was that Sony are telling me to go to country of origin for support, but they can give me a number to ring, and the email address for japan support specifies that english language is not accepted.
chooses not to accept emails in english to Japanese support
Um, this makes no sense whatsoever. If a Japanese e-mail is sent to Sony Europe support then are they likely to respond to it?
No, what I meant was that Sony are telling me to go to country of origin for support, but they can give me a number to ring, and the email address for japan support specifies that english language is not accepted.
Another deliberate barrier set up by sony.
Well, expecting Japanese people to speak and understand English is ridiculous.
